Privacy Policy

At Family Health Services, we prioritize safety, data protection, and privacy. Nothing is more important to us than the trust of our clients and our community. Our commitment ensures a secure environment and safeguards your personal data, adhering to the highest standards of privacy.

We implement stringent protocols to protect our community, fostering a culture of trust and well-being for everyone. We take information security seriously and are committed to protecting your data so you can sleep at night and focus on growing in freedom and growing your family.

(1) What kinds of information do we collect?

To provide the Family Health Service Products, we must process information about you. This includes TRIUNE – The Alert System (TRIUNE App) which is owned and operated by Family Health Services LLC. The types of information we collect depend on how you use our Products (the TRIUNE – Alert System and web-based site). You can learn how to access and delete information we collect by visiting the in-App settings, or the Manage My Data section within this policy.
Information and content you provide. We collect the content, communications and other information you provide when you use our Products, including when you sign up for an account, create or share content, and message or communicate with others. This can include information in or about the content you provide, such as the location of a photo or the date a file was created. Our Products (the TRIUNE – Alert System and web-based site) automatically process content and communications you and others provide to analyze content and what's in them.
When using the TRIUNE App, we also collect contact information if you choose to upload, sync or import it from a device (such as an address book or call log or SMS log history), which we use for things like helping you add people to your authorized contact list and assist you in finding people you may know and for the other purposes listed below.
Your usage. We collect information about how you use the TRIUNE App, such as the features you use; the actions you take; the people and information you add as Authorized Contacts. This includes the time, frequency and duration of your activities. For example, we log when you're using and have last used our Products.
Information about transactions made on our Products. If you use the TRIUNE App for purchases or other financial transactions (such as when you make a purchase in a counseling session or make a donation), we collect information about the purchase or transaction. This includes payment information, such as your credit or debit card number and other card information; other account and authentication information; and billing and contact details.
Things others do and information they provide about you. We also receive and analyze content, communications and information that other people provide when they use the TRIUNE App. This can include information about you, such as when others indicate within the TRIUNE App that you are related to you, send a message to you, or upload, sync or import your contact information.

(2) Device Information

As described below, we collect information from and about the computers, phones, and other web-connected devices you use that integrate with the TRIUNE App, and we combine this information across different devices you use. For example, we use information collected about your use of the TRIUNE App on your phone to better personalize the content or features you see when you use the TRIUNE App on other devices, such as your laptop or tablet, or to measure whether you took an action in response to a notification or notice we showed you on your phone on a different device.
Information we obtain from these devices includes:
1. Device attributes: information such as the operating system, hardware and software versions, battery level, signal strength, available storage space, browser type, app and file names and types, and plugins.
2. Device operations: information about operations and behaviors performed on the device, such as whether a window is foregrounded or backgrounded, or mouse movements (which can help distinguish humans from bots).
3. Identifiers: unique identifiers, device IDs, and other identifiers, such as from games, apps or accounts you use, and Family Device IDs
4. Device signals: Bluetooth signals, and information about nearby Wi-Fi access points, beacons, and cell towers.
5. Data from device settings: information you allow us to receive through device settings you turn on, such as access to your GPS location, camera or photos.
6. Network and connections: information such as the name of your mobile operator or ISP, language, time zone, mobile phone number, IP address, connection speed and, in some cases, information about other devices that are nearby.
7. Cookie data: data from cookies stored on your device, including cookie IDs and settings. Learn more about how we use cookies in the FHS Cookies Policy

(3) How do we use this information?

We use the information we have (subject to choices you make) as described below and to provide and support the TRIUNE App and related services described in the FHS Terms & Conditions. Here's how:
1. Provide, personalize and improve our Products. We use the information we have to deliver the TRIUNE App, including to personalize features and content and make suggestions for you (such as groups or events you may be interested in). To create personalized aspects that are unique and relevant to you, we use your connections, preferences, interests and activities based on the data we collect and learn from you and others; how you use and interact with the TRIUNE App; and the people, places, or things you're connected to and interested in when associated with the TRIUNE App.
2. Location-related information: We use location-related information such as your current location, where you live, the places you like to go, and the businesses and people you're near-to provide, personalize and improve our the TRIUNE App, for you and others. Location-related information can be based on things like precise device location (if you've allowed us to collect it), IP addresses, and information from your and others' use of FHS Products (such as appointments or events you attend).
3. Product research and development: We use the information we have to develop, test and improve the TRIUNE App, including by conducting surveys and research, and testing and troubleshooting new products and features.
4. Promote safety, integrity and security: We use the information we have to verify accounts and activity, combat harmful conduct, detect and prevent spam and other bad experiences, maintain the integrity of the TRIUINE App, and promote safety and security on and off of all FHS Products. For example, we use data we have to investigate suspicious activity or violations of our terms or policies, or to detect when someone needs help.
5. Communicate with you: We use the information we have to send you marketing communications, communicate with you about the TRIUNE app, and let you know about our policies, terms and additional opportunities. We also use your information to respond to you when you contact us.
6. Research and innovate for social good: We use the information we have (including from research partners we collaborate with) to conduct and support research and innovation on topics of general social welfare, technological advancement, public interest, health and well-being.

(4) How is this information shared?

Apps, websites, and third-party integrations on or using our Products. When you choose to use third-party apps, websites, or other services that use, or are integrated with, the TRIUNE App, they can receive information about what you share. Information collected by these third-party services is subject to their own terms and policies, not this FHS Privacy Policy.
Measurement partners. We share information about you with companies that aggregate it to provide analytics and measurement reports to our partners.
Researchers and academics. We also provide information and content to research partners and academics to conduct research that advances scholarship and innovation that support our business or mission and enhances discovery and innovation on topics of general social welfare, technological advancement, public interest, health and well-being.
Law enforcement or legal requests. We share information with law enforcement or in response to legal requests in the circumstances outlined below.
Learn more about how you can control the information about you that you or others share with third-party partners in the TRIUNE Settings.

(5) How can I manage or delete information about me?

We provide you with the ability to access, rectify, and erase your data. Learn more in the TRIUNE Settings within the mobile app.
We store data until it is no longer necessary to provide our services and TRIUNE related services, or until your account is deleted - whichever comes first. This is a case-by-case determination that depends on things like the nature of the data, why it is collected and processed, and relevant legal or operational retention needs. For example, if you submit a copy of your government-issued ID for account verification purposes, we delete that copy 30 days after review, unless otherwise stated.
When you delete your account, we delete things you provided such as your photos and status updates, and you won't be able to recover that information later. Information that others have shared about you isn't part of your account and won't be deleted. If you don't want to delete your account but want to temporarily stop using the TRIUNE App, you can deactivate your account instead. To delete your account at any time, please visit the TRIUNE Settings, within the mobile app.

(6) How do we respond to legal requests or prevent harm?

We access, preserve and share your information with regulators, law enforcement or others:
1. In response to a legal request (like a search warrant, court order or subpoena) if we have a good faith belief that the law requires us to do so. This may include responding to legal requests from jurisdictions outside of the United States when we have a good-faith belief that the response is required by law in that jurisdiction, affects users in that jurisdiction, and is consistent with internationally recognized standards.
2. When we have a good-faith belief it is necessary to: detect, prevent and address fraud, unauthorized use of the TRIUNE App, violations of our terms or policies, or other harmful or illegal activity; to protect ourselves (including our rights, property or Products), you or others, including as part of investigations or regulatory inquiries; or to prevent death or imminent bodily harm. For example, if relevant, we provide information to and receive information from third-party partners about the reliability of your account to prevent fraud, abuse and other harmful activity on and off the TRIUNE App.
3. Information we receive about you (including financial transaction data related to purchases made on the TRIUNE App) can be accessed and preserved for an extended period when it is the subject of a legal request or obligation, governmental investigation, or investigations of possible violations of our terms or policies, or otherwise to prevent harm. We also retain information from accounts disabled for terms violations for at least a year to prevent repeat abuse or other term violations.

(7) How will we notify you of changes to this policy?

We'll notify you when we make changes to this policy and give you the opportunity to review the revised policy to determine if you want to continue using the TRIUNE App.

Last Updated July 24, 2024

Contact

We're always looking for new ways to improve safety! If you have suggestions, let's connect.

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773-217-0202